| Jaan | Who does WAWA serve - is it just the Asian community? |
| WAWA | We serve all members of the public. Although our initial target audience was Asian, we have since moved on and we currently serve people of diverse backgrounds, including Asians, Whites and more recently international refugees. |
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| Jaan | What services do you provide? |
| WAWA | We provide all sorts of services as well as manage the centre and other groups based at the centre. Our services include helping the old and women, help with passport/nationality applications, organising adult education classes and running of community projects. |
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| Jaan | What is the structure of WAWA? |
| WAWA | Fida Hussain – in paid post of Centre Co-ordinator. There are 6 volunteers who oversee the day-to-day functions. There are 4 directors who also act as WAWA trustees. The management committee has 2 people and a further 4 independent people act as advisors. WAWA has a total membership of 380 people of which 350 are associate members who are actively involved with the running of WAWA. The final absolute power lies with the 4 directors. |
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| Jaan | How many paid and volunteers jobs? |
| WAWA | Apart from the Centre Co-ordinator all roles are unpaid and volunteered. |
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| Jaan | Do volunteers get expenses? |
| WAWA | Yes, expenses can be paid for travel and other expenditure whilst working on a project providing there is funding available for that expense. |
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| Jaan | How do you communicate with your members? |
| WAWA | We usually send out information by post although we also put out posters to inform our members and members of public about events. |
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| Jaan | Do you have meetings with your members and how often? |
| WAWA | We don’t have formal committee meetings as such. The management committee members do meet at regular intervals to get project update from staff and to discuss other issues. |
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| Jaan | How are paid workers selected and who are they interviewed by? |
| WAWA | This process starts with the job description and advertisements in the local press. Applicants are short-listed by a panel which consists of at least two external independent members. Short-listed applicants are then interviewed by a panel which usually consists of WAWA staff and the funding body. |
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| Jaan | Who do the paid workers work for (council or WAWA)? |
| WAWA | Usually WAWA but some jobs are with WMDC (eg: formerly the caretaker post was a WMDC job). |
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| Jaan | What is your recruitment policy – minimum qualifications or experience? |
| WAWA | That varies with each post and is defined by the job description for each job. |
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| Jaan | Who is on interview panel? |
| WAWA | Members of WAWA and staff from the funding bodies are usually on the interview panel. |
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| Jaan | When did the current temporary caretaker come? |
| WAWA | The caretaker was employed by WMDC until recently. On previous occasions, they found it difficult to fill the position and we have had 2-3 caretakers in the recent past. Since the departure of the last caretaker and the associated high costs of recruitment, it was decided not to recruit a permanent caretaker for the time being. It was decided to use the services of two local self-employed persons, on a contract basis, to fill the caretaker requirements for the time being. |
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| Jaan | Any plans to advertise and recruit caretaker job officially? |
| WAWA | Currently we are just using two caretakers on contract. WMDC may decide to fill that post again through recruitment in the future. |
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| Jaan | Do you have elections for management positions? |
| WAWA | The 4 directors are permanent. New directors are elected by the existing directors when need arises. |
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| Jaan | Are elections documented and overseen? |
| WAWA | We don’t have elections as such. |
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| Jaan | Do you have AGMs? Are members invited? How? |
| WAWA | We don’t have AGMs. |
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| Jaan | Do you invite members of public to meetings? |
| WAWA | Members of the public can join WAWA and then attend any meetings. |
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| Jaan | Can members of public join WAWA? |
| WAWA | Anyone can join WAWA. In fact we encourage more people to join. |
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| Jaan | Can a new member get to management level? |
| WAWA | New members have to serve a minimum of 2 years as volunteers to gain experience with WAWA and acquire some skills of working in the community before being eligible for management positions. |
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| Jaan | Is it a promotion or selection? |
| WAWA | Basically the directors decide based on the skills and experience volunteers can bring to WAWA. The staff do not have a say in who sits on the management committee. |
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| Jaan | People already on management – did they serve the 2 years probationary period? |
| WAWA | Yes all the management have served 2 years or in many cases much more in voluntary roles. |
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| Jaan | Do you have accounts, policy document and annual reports for the last 3 years? |
| WAWA | Yes we have documents for the last 3 years particularly for each project. Although we do not have a policy document or annual reports, we keep full documentation on each individual project. The accounts are prepared each year. [Jaan was able to see accounts for 2002-2004; accounts for subsequent years were being prepared]. |
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| Jaan | Do you make these docs publicly available? |
| WAWA | Yes all our documentation is available for inspection at our offices. Although we cannot provide copies, due to the expense, WAWA members and members of the public are welcome to inspect all records at our offices. |
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| Jaan | Who owns the centre and how is it funded? |
| WAWA | Currently the centre is owned and paid for by WMDC; WAWA run the centre on their behalf. |
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| Jaan | Who decides which group can use the centre? |
| WAWA | Anyone or any group can use the centre subject to availability. Although certain types of events are not allowed, WAWA welcome and encourage any community group to use the centre. Contact WAWA for availability. |
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| Jaan | Does the whole of the community use the centre – any groups not using centre, why? |
| WAWA | The majority of local community use the centre. The user base is as diverse as the local population make-up. |
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| Jaan | Are classes here well attended? |
| WAWA | Yes. A lot of people use the centre; this is a busy place. |
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| Jaan | Do you consult the local community (what they want, how satisfied they are etc, do you do surveys)? |
| WAWA | Yes, we always receive feedback which tends to be by word of mouth. We do not carry out surveys but generally receive good feedback through dialogue with our users. |
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| Jaan | Does the council or any other body do an annual health check at WAWA? |
| WAWA | Yes we usually get checked by WMDC at various times to ensure that we are complying with all regulations and project targets. |
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| Jaan | Have you addressed the recent concerns about confidentiality and reception area? |
| WAWA | We have an office available specifically for our users when confidentially is requested. The reception area is currently being re-designed as part of a long-term plan although we do not think that the issue of privacy exists in the reception area. |
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| Jaan | Do you have a female at reception? |
| WAWA | We currently do not have a female receptionist. There is a need for this and we are seeking funding for this post. In the meantime, if any females want to volunteer their time as a receptionist then they will be welcomed. |
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| Jaan | Has anyone been in touch with you recently to ask for information after the discussions on Jaan? |
| WAWA | Only one person has asked for information so far. |